Support is ready to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits, withdrawals and troubleshooting, and we’ll guide you through account settings and security steps. We also handle bonus queries, responsible-gambling tools and limit changes. Expect clear instructions and step-by-step assistance for any account action.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Email and live chat for account, verification and technical help |
| General enquiries | [email protected] — Company questions, feedback and billing inquiries |
| Affiliate enquiries | [email protected] — Affiliate sign-ups, partnerships and commission queries |
| Phone | +1 416 392 5827 — Phone for account and payment issues; call Mon-Fri |
| Working hours | Live chat 24/7. Phone Mon-Fri, 09:00-18:00 |
Email assistance
For detailed requests, account issues or any case that needs explanations or documents, email is our preferred contact method. Send your message to [email protected] with a clear subject line and current contact details to help us process your request faster. Attach any relevant documents and include your account ID where applicable to avoid delays.
Submit your enquiry
Response Time
Support response times vary by request. Most inquiries are answered within one business day, and our live chat is available 24/7 for quick questions. More complex cases, such as verification or payment investigations, may take longer depending on their nature and the documents required. We’ll keep you updated by email and in your account until the issue is resolved.
Feedback
We’d love your feedback, suggestions, or ideas to improve the site. Every message is read carefully by our team and used to refine features, promotions, and the overall user experience. Tell us what’s working and what could be better. Your input helps shape future updates and keeps the casino easy and enjoyable to use.