Responsible Gambling

We are committed to safer play and the protection of every account holder. Our approach focuses on clear, practical tools and guidance so players can enjoy gaming in a controlled way. We encourage informed choices, personal limits, and access to support when it is needed.

Player protection principles

We prioritise player safety, transparency and fair access to account controls. Our aim is to reduce gambling-related harm by offering easy-to-use tools, clear information about risks, and timely responses when a player needs help or wishes to change their play patterns.

Activity-control tools

Players can manage their account activity directly from the account settings. Available tools include self-set deposit limits, loss and wagering limits, session timers and reality checks. These controls are available at any time and can be adjusted to match changing needs.

Deposit limits

You can set daily, weekly and monthly deposit limits to keep spending within a pre-planned budget. Limits take effect immediately or after a short confirmation period, and any change that increases a limit may include a waiting period to prevent impulsive increases.

Loss limits

Loss limits allow you to cap how much you can lose over a chosen period. Setting a loss limit helps protect bankrolls and reduces the risk of chasing losses. We recommend combining loss limits with deposit limits for clearer control.

Time limits and account breaks

Session limits and reality checks help manage time spent playing. You can set automatic session timeouts and receive periodic reminders. Account breaks and cooling-off periods are available if you need a temporary pause from activity.

Self-exclusion

If you need a longer break, self-exclusion options are available for fixed terms or indefinitely. During self-exclusion your account access will be suspended and marketing communications stopped. You may request account reinstatement only after the chosen exclusion period has ended and any verification steps are completed.

Signs of problematic behaviour

Early signs include difficulty sticking to a budget, increasing deposit frequency, chasing losses, hiding activity from others, or neglecting daily responsibilities. Noticing one or more of these behaviours is a signal to use the available controls or seek support.

Tips for maintaining control

Set realistic deposit and loss limits, schedule regular breaks, use session timers and reality checks, avoid gambling when stressed or impaired, and keep a separate budget for entertainment. Share concerns with a trusted friend or family member and consider voluntary restrictions if patterns change.

Professional help and support organisations

If you need assistance beyond account tools, reach out to local and national support services. Resources available in Canada include ConnexOntario, Gambling Therapy and Gamblers Anonymous. These organisations provide confidential advice, counselling referrals and guided support for players and affected family members.