Player Privacy Policy
This Privacy Policy explains how Conquestador Casino collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services. We take your privacy seriously and aim to be clear about the types of information we hold, why we use it and the choices you have about your data.
Types of data we collect
Personal data
When you create an account or contact support we may collect personal data such as your name, date of birth, email address, telephone number, billing and mailing address, government ID for verification, and payment details. We only collect information necessary to operate your account and meet legal requirements.
Technical data
We collect technical information from your device and browser, including IP address, device type, operating system, browser type, unique device identifiers, and connection data. This helps us deliver the service, detect fraud and improve performance on desktop and mobile.
Transactional data
Transactional records include deposits, withdrawals, bets, game activity, bonus activity and account balances. We also retain customer support interactions and account notes needed to manage your account and resolve disputes.
How we use information
We use personal and technical data to: create and manage accounts, process payments, perform identity checks, prevent fraud, comply with legal obligations, provide customer support, personalise content, and send service-related messages. Transactional data is used to calculate balances, process withdrawals and maintain accurate account records.
Data protection practices
We protect your information using administrative, technical and physical safeguards appropriate to the sensitivity of the data. This includes encryption for transmission and storage, access controls, monitoring and staff training. Only authorised personnel and contracted service providers have access to personal data on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, performance analytics, functional preferences and advertising. You can manage cookie settings through your browser or the cookie controls in your account. Disabling some cookies may affect site functionality.
User rights
You have rights to access, correct and, where applicable, request deletion or restriction of your personal data. You may also object to certain processing activities and withdraw consent where processing is based on consent. Some requests may be subject to legal or operational limits.
Access, correction and deletion of data
You can review and update many account details in your account settings. To request access, correction or deletion, contact us at [email protected]. We may require identity verification before acting on requests to protect your account and comply with legal obligations.
Information sharing and third parties
We share personal data with payment processors, identity verification providers, analytics and advertising partners, fraud prevention services, and other service providers that support our operations. We require these parties to process data only for the purposes we specify and to keep data secure. We may also disclose information as required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will post the revised policy and notify you as required. Your continued use of our services after changes indicates your acceptance of the updated policy.